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Return policy

### **Liveshopbd – Return Policy**  


At **Liveshopbd**, we are committed to delivering a hassle-free shopping experience. If you're not completely satisfied with your purchase, our **Return Policy** ensures a smooth and fair process.  


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### **1. Eligibility for Returns**  

You can request a return under the following conditions:  

✅ Received a **damaged, defective, or incorrect** product.  

✅ Item is **missing parts** or accessories.  

✅ Product is significantly **different from the description**.  


📆 **Return requests must be made within 7 days** of receiving the product.  


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### **2. Non-Returnable Items**  

Some items **cannot be returned**, including:  

❌ **Digital products, software, gift cards.**  

❌ **Personal care, hygiene items, cosmetics, or perishable goods (food, medicines).**  

❌ **Used, altered, or damaged items (unless defective on arrival).**  

❌ **Products without original packaging, tags, or accessories.**  


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### **3. How to Request a Return?**  

🔹 **Step 1:** Contact our **Customer Support** via **email or hotline** within 7 days.  

🔹 **Step 2:** Provide **order details & product images** for verification.  

🔹 **Step 3:** Our team will review and confirm return eligibility.  

🔹 **Step 4:** If approved, return the product as per the given instructions.  

🔹 **Step 5:** Upon successful inspection, we will process the replacement or refund.  


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### **4. Return Shipping Guidelines**  

📦 The product must be returned in its **original packaging** with all accessories.  

🚚 If the return is due to our mistake (**wrong/damaged item**), we cover shipping costs.  

💰 If returned for **other reasons**, customers may need to bear return shipping charges.  


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### **5. Refund & Replacement Options**  

Once the return is approved:  

🔄 **Replacement:** A new item will be sent (if stock is available).  

💳 **Refund:** Money will be credited back via the original payment method.  


📌 Check our **[Refund Policy](#)** for detailed refund timelines.  


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### **6. Policy Updates**  

We reserve the right to update this policy at any time. Please check this page periodically for any changes.  


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### **7. Need Assistance?**  

📧 **Email:** [email protected]  

📞 **Hotline:** +8801715464810


🚀 **Shop with Confidence – Liveshopbd Has You Covered!**