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Refund policy

### **Refund Policy**  


At **Liveshopbd**, we prioritize customer satisfaction and strive to ensure a seamless shopping experience. Our **Refund Policy** is designed to provide clarity and transparency regarding refunds and returns.  


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### **1. Eligibility for Refund**  

A refund request may be initiated under the following conditions:  

✅ The product is defective, damaged, or incorrect upon delivery.  

✅ The product does not match the description or specifications mentioned on the website.  

✅ The item is missing parts or accessories as listed in the package details.  

✅ The order was canceled before shipment.  


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### **2. Non-Refundable Items**  

Certain items are not eligible for refunds, including:  

❌ Digital products, gift cards, and downloadable items.  

❌ Personal care, hygiene, or perishable goods (e.g., cosmetics, food, medicines).  

❌ Items that have been used, altered, or are missing original packaging and accessories.  

❌ Products damaged due to misuse or improper handling by the customer.  


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### **3. Refund Request Process**  

🔹 **Step 1:** Contact our **Customer Support** within **7 days** of receiving the product.  

🔹 **Step 2:** Provide **order details**, images of the defective product, and a brief explanation of the issue.  

🔹 **Step 3:** Our team will review the request and confirm eligibility.  

🔹 **Step 4:** If approved, customers may be required to return the product (where applicable).  

🔹 **Step 5:** Refunds will be processed within **7-10 business days** after approval.  


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### **4. Refund Method**  

🔸 Refunds will be issued based on the original payment method:  

💳 **Credit/Debit Card Payments:** Refunded to the respective bank account.  

📲 **Mobile Banking (Bkash/Nagad/Rocket):** Credited back to the same mobile wallet.  

💵 **Cash on Delivery (COD):** Customers may choose store credit or a bank transfer.  


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### **5. Return Shipping Guidelines**  

📦 If a return is required, the item must be packed securely in its **original condition and packaging**.  

🚚 In cases where Liveshopbd is at fault (wrong/damaged product), we will cover return shipping costs. Otherwise, customers may need to bear return shipping charges.  


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### **6. Policy Updates & Exceptions**  

We reserve the right to update or modify this policy at any time without prior notice. Special promotional items may have separate refund terms, which will be mentioned during purchase.  


For further assistance, please contact our **Customer Support Team** at:  

📧 Email: [email protected]  

📞 Hotline: +8801715464810


🔹 **Your trust is our priority! Shop with confidence at Liveshopbd.** 🚀